“There haven't been any long queues because we have me&u on the tables, this QR code ready to scan. People come and we give them the option to order from the tables. A lot of people prefer doing that, because then that means they can sit down and they don't feel almost under pressure that someone's waiting for them to order. They can order at their own leisure.”

“What used to be flag service, which is now me&u service, we've noticed an increase in our tip revenue, which again, our team is super happy about. “The other thing that's allowed us to do is we have less team on the floor. So that tip pool isn't diminished by more slices. You're getting a bigger slice out of a bigger pie.

“There are a lot of customers that don't want to use the old style of ordering, talking to a staff member. For all sorts of reasons - some people are quite anxious, they feel more comfortable ordering with the machine, and they can order at their own pace."