Food for thought

“There haven't been any long queues because we have me&u on the tables, this QR code ready to scan. People come and we give them the option to order from the tables. A lot of people prefer doing that, because then that means they can sit down and they don't feel almost under pressure that someone's waiting for them to order. They can order at their own leisure.”

Creating sales and marketing tools for the hospitality industry, which we conveniently called “Serve” and “Grow”, means that all we care about is creating products and services that help you create unique serving experiences and build long-term customer relationships through personalised offers.

To gain deeper insights into consumer preferences in the post-COVID era, we partnered with KAM for a comprehensive study focusing on the usage of QR code order & pay technology across three key sectors: food halls, competitive socialising venues, and large pubs and bars.

The UK food hall scene is experiencing a remarkable transformation, propelled by evolving consumer behaviours, diverse culinary offerings, and technological advancements. We heart sharing insights that not only highlight these changes but also offer valuable perspectives for both new entrants and existing operators in the food hall industry. 

We sat down with Patrice Beckmann, Head Of Operations at Funlab, to chat about how mobile ordering enhances the experience for me and you (because of our company name). Patrice has been with Funlab for 16 years (!) and started as a bartender in Sydney before progressing up the ranks.

The Island is home to one of the most unique microbrewery Perth has to offer crafting their very own beers on site using traditional methods and the finest natural ingredients, poured directly into your glass directly from the vats above.

Simon’s journey and insights into the food hall concept highlight the potential for tech companies in the food service industry to innovate and adapt. By embracing principles such as inclusivity, community, and the blending of technology with traditional hospitality values, businesses can create spaces that not only meet the evolving needs of consumers but also contribute positively to local communities and economies.